Questions and Answers

What are the shipping times for orders?
Orders are processed and shipped within 24 to 72 hours with the carrier NACEX for Spain Peninsula and InPost for Spain Peninsula and EU for the collection points. More information here: SHIPPING

What nutritional products do you offer?
We offer a wide range of products, including shakes, supplements and energy bars, all designed to support your wellbeing and weight management.

Can I receive personalized advice to choose the best product?
Yes! Our team of advisors is available to help you select the nutrition products and programs that best suit your needs.

How can I track my order?
To track your order, please use the tracking link we sent you via email or email us with your order number and we will assist you.

What payment methods do you accept?
We accept credit and debit cards, PayPal and bank transfers. All payment methods are secure and encrypted.

Do you offer international shipping?

Yes, we ship to multiple countries. Delivery costs and times may vary by location. Please contact us for more details about your specific country.

What types of nutrition programs do you have?
We have personalized nutrition programs that include weight control, general health improvement and specialized nutritional advice. You can learn more on our programs page.

How can I become a NutriCare advisor?
If you are interested in joining our team as an advisor, please visit our “Become an Advisor” section where you will find all the information you need to get started.

What if I have a question about my nutrition plan?
You can contact us via live chat, email or call us for advice on your nutrition plan.

Do you offer product samples?
We occasionally offer special promotions with product samples. Sign up for our newsletter to stay up to date with these opportunities.

What is your returns and refunds policy?
We accept returns of unopened products within 14 days of receipt. Please see our returns policy for details.

How do I know if a product is right for me?
Each product has a detailed description on our website, but if you need more information, our advisors are available to guide you. on the phone 900 188 111 and by WhatsApp at + 34 620 27 17 98

Are NutriCare products suitable for special diets?
Yes, many of our products are formulated to suit different dietary needs, such as gluten-free diets and vegan options. Please check the information on the product page or contact us directly by phone at 900 188 111 and by WhatsApp at + 34 620 27 17 98

What guarantees do you offer on the quality of your products?
At NutriCare, we work with high-quality ingredients and all our products undergo rigorous quality controls to ensure your satisfaction and safety.

How can I get advice on which plan is best for me?
You can schedule a consultation with one of our nutrition advisors to receive a personalized evaluation and recommendations tailored to your goals. on the phone 900 188 111 and by WhatsApp at + 34 620 27 17 98